Hoteles Colonial, a Limited Company with a Variable Capital and its affiliates and/or subsidiaries, (also known as “Hotel Colonial”) with address on Ave. Abraham Lincoln Numero 1355 del Fraccionamiento Córdova Américas de la Ciudad de Juárez, Chihuahua, is a company committed to protecting your privacy, at the same time, it is responsible for the use and protection of your personal information, and hence, we inform you of the following:
Your personal information will be used to provide the services and products requested: hotel room reservations, event planning and social gatherings, food and beverage services, as well as to provide you with a better service and identify your preferences during your stay to make it more comfortable (exit survey/checkout survey), while at the same time, inform you about any changes and evaluate the quality of the services provided.
For the purposes previously mentioned, we require the following personal information:
Description of data to be obtained: Full name, address (street, number, city), zip code, email, phone number, credit card, oficial identification, payment authorization and warranty.
The information previously detailed can be used to offer you promotions and products, send you special offers, informative newsletters and polls.
You have the right to access, correct and cancel your personal information, as well as to oppose the use of these or revoke the consent to which you’ve granted us the rights through the procedures we have implemented. These rights are known as ARCO rights.
At any moment, you can convey your refusal to the treatment of the purposes that don’t give origin to the judicial relationship or are not necessary for the performance of the service, or, the revokement of the consent that has been granted to us for the treatment of your personal information, through a request that should be presented in writing to the email address mentioned later on and/or the physical address mentioned at the beginning of this document, Monday to Friday with a schedule of 9:00 to 15:00. Such request should contain at least the following: i) Name of the personal information titleholder ii) email address to receive notifications iii) documents that prove your identity iv) Clear and detailed description of the personal information for which you seek to exercise the right and the right that you wish to exercise v) Any other element or document that can facilitate the location of the personal information. In case the request doesn’t satisfy any of the previously mentioned requisites, Hoteles Colonial, can ask for that information within 5 days of the receipt of the document, having 10 days to fulfill the requirement that would have been implemented, in case of no answer within that time, the request will be considered as not requested.
You can contact us directly with any comment and/or to assert your rights by sending an email to email@example.com or by contacting our phone numbers on this website located in the “Contacts” section. They will help with your request and with any doubts you may have regarding the use of your information.
At the same time, we inform you that your personal information won’t be shared or used by anyone not authorized or outside this company, hence, your information will only be shared by Hotel Colonial, for the purposes previously detailed.
If you don’t wish to receive promotional messages from us, you can request not to get these by contacting the phone numbers or email previously mentioned, and/or directly to Hotel Colonial’s address.
Hotel Colonial is committed to taking the necessary measures to protect the information gathered, using security technologies and control procedures during login, access to the site, use or divulgation of your personal information without authorization, storing your personal information provided on a database with restricted access and/or limited to the assigned personnel of that area.
This current privacy notice can go through modifications, changes or updates derived from our new legal requirements; from the company’s own needs, from the products or services we offer; from our privacy practices; from changes in our business model, or from other causes, we are committed to maintaining you informed about the changes that this notice can go through, via our website www.hotelescolonial.com in the section “Privacy Notice”, for which we suggest you visit this privacy notice periodically to be informed of any update.